Repairs/Warranties Service/Customer Service:
Due to the given occasion, we would like to point out once again that a short description of the fault must always accompany the returned and defective goods! If returned items are sent to us without a description of the error, this unnecessarily delays our workflow. We reserve the right to send these returns back unrepaired in the future and to charge for the shipping costs.
Thank you for your understanding.
(Status: june 30th 2023)
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We have compiled various items of information concerning all aspects of TILLIG-Modellbahnen under the “Tips and Tricks” section. This collection will of course be further expanded, and will over time cover more and more topics.