Repairs/Warranties Service/Customer Service:

Due to long-term illness-related staff absences in our customer service and the seasonal high volume of returns, it is currently no longer possible for us to carry out repairs and warranties that have been sent in promptly. We make every effort to process returns as quickly as possible, but normal operations will not be possible again until the middle of the year. The supply of spare parts is guaranteed at the moment.

Due to the given occasion, we would like to point out once again that a short description of the fault must always accompany the returned and defective goods! If returned items are sent to us without a description of the error, this unnecessarily delays our workflow. We reserve the right to send these returns back unrepaired in the future and to charge for the shipping costs.

Thank you for your understanding.

(Status: march 07th 2023)

Service

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We have compiled various items of information concerning all aspects of TILLIG-Modellbahnen under the “Tips and Tricks” section. This collection will of course be further expanded, and will over time cover more and more topics.

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