Shipping and payment
conditions for the limited mail order business of TILLIG Modellbahnen GmbH
1. Terms of delivery / delivery provisos
The merchandise that has been ordered shall be delivered immediately once it becomes available or once the payment has been made. In the case of part shipments caused by the manufacturer longer delivery times may need to be taken into account. We reserve the right to delays or cancellations due to force majeure, delivery difficulties on the part of the suppliers, statutory changes, etc.
Delivery dates and information communicated are non-binding.
If an article is no longer in stock we reserve the right to cancel the contract.
2. Prices and terms of payment
All the prices are in EUROS inclusive of the legal rate of VAT. We ship them within Germany exclusively against payment in advance or direct debit. Direct debits within the framework of the SEPA core direct debit scheme are performed whilst stating the crediter identifier and the respective client reference. The pre-notification periods and the submission of the core direct debits are based on the minimum specifications and the minimum terms of the European Central Bank.
Spare parts with a goods value of up to € 15.00 are also available on account, and against payment in advance for a goods value in excess of € 15.00.
Price increases that arise until the time of delivery entitle us to correct the prices.
Shipping shall be carried out by a shipper of our choice. The flat shipping rate is dependent upon the scope of the order. The flat shipping fee for spare parts (postage and packaging) currently amounts to:
€ 2.38 for letters
and € 4.76 for parcels.
We reserve the right to price increases due to price changes on the part of the shipper.
Shipping is free of postage and packaging charges if the order value exceeds € 100.00. Discounts are not granted. All goods, provided they were acquired against payment, shall remain our property until full payment is made.
3. Right of cancellation and consequences of returning goods
You can return the goods received without stating any reason within two weeks by sending them back. The term begins at the earliest upon the receipt of the goods and this instruction.
The punctual sending of the goods suffices to preserve the time-limit. The goods must be returned to:
Tillig Modellbahnen GmbH, Promenade 1, 01855 Sebnitz
Consequences of a return:
In the event of the effective return the performances that have been received by both parties shall be returned and any benefits that have been gained (e.g. advantages in use) yielded.
In the event of a deterioration of the goods, or damage, we must demand compensation.
The customer has to bear the costs of the return shipment in the event of a return shipment of a delivery of goods the order value of which does not exceed € 100.00 in total if the goods delivered correspond with those ordered.
If the value of the goods exceeds € 100.00 a return label can be requested for the return shipment.
Shipments which are not paid for will not be accepted.
Original sales packaging:
Please unpack the goods carefully and retain the original for such time until you are certain you want to keep the goods. Never use the original packaging as shipping packaging. Therefore do not stick stickers onto the original packaging of the goods, always use surround packaging.
If the packaging of our delivery is ripped open or damaged when you receive it always ensure you have the damage is confirmed by the delivery agent in text form.
The right of cancellation does not apply in the case of printer products.